Help us protect community transport

Keep making your voice heard: click the link below to send a tweet to the Department for Transport and Transport Ministers Jesse Norman MP and Nusrat Ghani MP, telling them how important community transport is to you: 

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Whether you’re a member of the public, someone who works or volunteers for a not-for-profit community transport provider or users of those services, potential changes to how transport legislation applies could have a huge impact on you and your community. Find out about how you can help protect community transport.

Transport is a lifeline for people of all ages. Being able to get out and about is vital to experiencing the world around us. Unfortunately, private cars and public transport are often not options for those who can’t afford them, have no local bus services, live rurally, or can’t use conventional public transport due to needing extra assistance or support.

Thousands of charities and third sector organisations across the UK currently run not-for-profit transport on a daily basis that exists to make sure everyone can get out and about, no matter what their circumstances or needs.

From schools to churches, from care homes to your local dial-a-ride, every day, huge numbers of people get in their minibuses and cars to help members of our communities get to where they need to be.

Collectively, we refer to these not-for-profit transport services as ‘community transport’ as they are run by and for our communities, fulfilling a social purpose and providing community benefit.

However, these services are under threat.

Why are these services under threat?

Currently, these organisations are able to use what’s called section 19 or section 22 permits rather than having to apply for a commercial operator’s licence, because they’re not making a profit from their transport services, and they can use training such as the Minibus Drivers’ Awareness Scheme (MiDAS) to ensure their transport services are safe and legal.

This way of operating has been supported in legislation and encouraged by successive governments for nearly 30 years in order to ensure that people in our communities can still get out and about when public transport can’t support them.

Now, following a challenge from a small group of commercial bus operators, the Department for Transport has proposed changes to the way that these not-for-profit transport operators should run their services. The changes are an attempt to clarify how European Union regulations regarding transport operation should apply. The Department set these changes out in guidance released in February.

The DfT’s proposed guidance will mean that an estimated:

28% of all organisations running not-for-profit community transport will need a commercial operator’s licence to continue running their services.

84% of all organisations running not-for-profit transport will have to ensure their staff and volunteers obtain a commercial minibus driving qualification if they want to continue to drive their vehicles.

 95% of all organisations running not-for-profit transport will be affected by these changes and required to spend large amounts of money to become compliant.

This means that this will affect traditional community transport providers as well as not-for-profit organisations that provide transport services such as churches, schools, youth groups, and charities such as the Scouts, Age UK, Mind or Scope.

If the proposed guidance stands, the total estimated impact on organisations will be £399 million. For individual organisations the cost is dependent on their size and level of development, but could be anything from £10,000 up to figures of well over a million, in order to make sure they are compliant.

This cost will likely be too much, or not viable, for many of these not-for-profit organisations, meaning that they will no longer be able to afford to run their transport services, leaving tens of thousands of vulnerable people without the transport they rely on.

We do not believe this was the intention of the Department for Transport, but it will be the outcome if they do not reconsider their guidance now the costs and consequences of their planned reforms are becoming clearer.

Why won’t the proposed guidance work?

The Department for Transport initiated these reforms in order to change the way a small number of community transport operators were regulated when bidding for competitively tendered contracts. This was because the act of bidding for competitive contracts was seen to be ‘commercial’.

Unfortunately, the Department’s guidance and issued statements are not clear on which organisations would be affected by the different regulations, but instead suggests that any organisation fitting into the below definitions is acting as a commercial transport operator:

  • Any organisation who delivers transport as their main function or primary purpose, if:

–  They cannot prove that no commercial organisation wishes to deliver that service

–  Their services are not free or less than 89% of the cost of delivering that service

–  They are delivering an occasional service with a paid driver

– They are hiring out their vehicle/s with no driver include

  • Any transport service run by an organisation whose main function does not involve delivering transport (e.g. a school, Age UK etc.), will be considered ‘commercial’ if:

– Any driver of the service receives a salary from the organisation, even if driving is just an incidental part of their job.

This impact of the loss of these services will not be felt by the Department for Transport, it will be felt by the people who have come together to help their community through transport, by the older people and people with disabilities who can no longer access their community because these services don’t exist, by the youth groups and care homes who can no longer provide transport for trips and services, and by our local authorities who will have to make up for these losses, because people are left isolated and lonely.

We do not believe this needs to be the case. We believe that there are alternative ways forward.

For more information, you can download our full briefing document here.

What can you do?

In February, the Department for Transport launched a consultation on their guidance. The consultation closed on 04 May, but there’s still plenty you can do to make your voice heard!

As part of this, we’re asking them to reconsider their proposed changes and we want you to join us by:

1) Speaking to your Member of Parliament.

Get in touch with your MP to make sure they know about the impact this could have on your local community. It’s vital that MPs hold the Department for Transport to account and urge them to take a step back and reconsider these changes.

You can write your own letter or use one of our templates below:

2) Make your voice heard on social media

We want to let as many people as possible know just how much these changes could affect people and communities across the UK. Tweet about the issue with the hashtag #WithoutCT and share your stories of what the changes could mean for you and your community if they didn’t have access to community transport services.

You can also download our template sign here and photograph your passengers sharing what their lives would be like without community transport. 

You can also click the button below to send a tweet directly to transport ministers Jesse Norman MP , Nusrat Ghani MP and the Department for Transport telling them how important community transport is to you:

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3) Make your own case study

Using our case study template, you can input your organisation’s information to help you demonstrate the impact on the services you operate and the cost to your organisation. You can then attach this when you write to your MP and it would be great if you could also send a copy to  Click here to download our case study template.

Will these changes affect my organisation?

If the proposed guidance is implemented as it currently stands, you are very likely to be affected if:

1) Running community transport is the main purpose of your organisation


2) You have paid employees who drive your minibuses

You can find out more about what this might mean for you and get an idea of the associated costs using our Impact Flowchart which you can download here.

Without Community Transport, tens of thousands of people will see themselves unable to access the transport they rely on every day. The Department for Transport needs to stop and think about the huge impact on these people if they press ahead with these changes.

Help us protect community transport.

6 thoughts on “Help us protect community transport”

  1. Thank you for sharing this information – I previously had no idea about the proposed changes, and I will share this far and wide, as the implications could be catastrophic for many orgnaisations, and for the people they support.

    However, it is now 29/4/18, and the consultation closes next week – time is of the essence, if we’re going to prevent the DfT from pushing this through parliament, and we need to gather as much evidence as possible. I’m sure you have all been busy doing this, but from my corner of North Wales I wonder what I can do in this very short timeframe?

    I will share the links below, but wonder if there’s an online petition which will encourage others to learn aboiut the proposals, and to join the campaign, sign and share?

    Keep up the campaigning – we need to stop this ridiculously unplanned and ill-conceived proposal!
    Best of luck


    1. Hi Jane, thanks for your comment. If you still want to respond to the Department for Transport’s consultation you can see our guidance here ( We’d also encourage you to make some noise on social media by using the hashtag #WithoutCT and clicking the button at the top of this blog post to tweet at Transport Ministers Jesse Norman MP and Nusrat Ghani MP. You can also see our most recent blog here ( where you can print out a message template, encourage others to do the same, and write a message about what a world without community means to you. If you need any additional information or support please feel free to contact us via


  2. This proposed guidance will make vulnerable people who rely on community transport to be able to attend hospital appointments and Day centres very isolated. It would impact negatively on their quality of life, the day centre for some is the only place they get to meet people to have social interactions. community transport in most places is run by volunteer drivers, this new guidance would make it even more difficult to recruit volunteers.


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